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![[Payment Information]](images/table/th_601_paymentinfo.gif)
| Use Visa, Mastercard and American
Express on all orders. We also accept checks or money orders made out to MASTERPAK®
for U.S. orders only. Established Nonprofit Institutions, Public and Government
Organizations may establish accounts with payment terms of net 30 days. International
orders must be paid by credit card or wire transfer in U.S. funds. We do not accept COD
orders. |
PRODUCT GUARANTEE
If you are not completely satisfied with your purchase, please Contact
Customer Service at 800-922-5522, within 10 days of receipt, to discuss the
problem. Our objective is your complete satisfaction. |
PRIVACY GUARANTEE
Masterpak does not share your name or purchase information with anyone. We
have never rented or exchanged our Mail list. If we ever do, you would be given an option to
"opt out" ahead of time.
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DAMAGED MERCHANDISE
All merchandise leaves our warehouse in first class condition and properly packed for shipment.
If your shipment was damaged in transit, immediately make note of the damage on all receipts or freight bills, save all packing materials (box, tape, filler, etc.) and call the carrier with the tracking number from the address label and request an inspection report. Then call us at 1-800-922-5522 about obtaining replacement merchandise and arranging returns (see next paragraph). If at all possible, please take these steps the same day you receive the merchandise.
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RETURNING MERCHANDISE
Any merchandise being returned must have a Return Merchandise Authorization Number (RMA#). Please call 1-800-922-5522 for an RMA# and return instructions the same day you receive the merchandise if at all possible. If you cannot do this the same day as the merchandise is received, be sure to do it within 10 days.
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NEW YORK STATE/CITY SALES TAX
If you are located in New York , you may qualify for exemption from New York Sales Tax under one of the following circumstances, and provide us with the Certificate indicated:
a. If you are purchasing any of our products for resale (ST 120 Resale Certificate). You can download the application here, fax it to us and we will keep it on file. Note that you need to check off Blanket Certificate.
b. If the materials you are purchasing from us "are to be used to package property for sale, if the materials are actually transferred to the customer". (ST 121 Exempt Use Certificate). You can download the application here, fax it to us and we will keep it on file.
c. If you are a tax-exempt institution, which includes Not-for-Profit Institutions such as museums, Schools; City, State or Federal Government organizations; Military organizations, Native American organizations (ST 119.2 Exempt Organization Certificate). You can download the form here. The instructions pertaining to this form can be found here. Fax the form to us and we will keep it on file.
The certificates listed need to be submitted only once. We will keep them on file.
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